Support

Something wrong? Ask a human.

Ninefall is made by one person, so replies come from that person and are usually quick. Write to contact@ninefall.app, or open a GitHub issue if you would rather do it in public. Bug reports, level feedback and feature ideas are all welcome.

What do I get without paying?

Worlds 1 and 2, all 24 of their levels, world 2's secret level, the first ten One-Shot boards, and the Daily Flip in full, every day, forever. Unlimited undo and the solver hint are there too, and so is every board a friend shares with you. Seasonal packs are free for everyone while they run. There are no ads, no timers, no energy and no account anywhere in that, and nothing asks for your card.

One purchase, Full game, forever, opens the rest: worlds 3 to 8, the six other secret levels, the whole One-Shot ladder and the Sandbox. It is a single non-consumable in-app purchase, it covers every world and pack that comes later, and there is no second thing to buy.

I am stuck on a level

You cannot be. Every level in the game is machine-verified as solvable in its par before it ships. Tap the hint button for a solver-backed suggestion, and remember that undo is unlimited and free. If the greedy move is not working, look for the small one: a 0 changes a tile's value without adding to it, and past nine your sum rolls over instead of growing.

My streak broke and I did play

The Daily Flip rolls over at midnight UTC, not local midnight, which occasionally catches people out. You also get one automatic streak repair each month. If your streak looks wrong beyond that, please open an issue and say roughly when you played, and I will look into it.

I paid, and the game is asking me to buy it again

Open Settings in the game and tap Restore purchases, with the same Apple Account that paid. That asks the App Store directly and takes a second. It is also the fix after a reinstall, a new phone, or a sign-out you forgot about.

If you bought Ninefall when it was a paid app, you do not need to do anything at all. The game reads your original purchase from the App Store, unlocks everything, marks you a Founder in Settings and offers you the original app icon back. If a device has not caught up, Restore purchases settles it.

Family Sharing covers the unlock, up to six people: the purchase is shared the same way a paid app was, so long as the organiser still has sharing on and the family member is signed in to their own Apple Account.

If none of that works, write to contact@ninefall.app with the Apple Account email you paid with and roughly when. I can send an App Store offer code that unlocks the game outright, and I would rather do that than leave you stuck.

Will my progress move to a new phone?

Yes, if iCloud is on. Progress lives in your own private iCloud storage and follows you between devices. With iCloud off it stays on the one device.

Is there an Android version?

It is built, and it is in closed testing on Google Play right now. Google requires twelve testers signed up for fourteen straight days before a new developer can publish, so the beta is the gate rather than the polish. You can join the Android beta: the app installs free, there is no code to redeem, and testers get the full unlock switched on at no charge for the run. There is no store date yet, and I would rather say nothing than promise a week and miss it.

Accessibility

Boards are fully navigable with VoiceOver, and every tile announces its value, its kind and whether it is flipped. Reduce Motion is respected throughout, including the cascade. Nothing in the game is communicated by colour alone: values are always shown as numerals.

Refunds

Refunds for the unlock are handled by Apple, not by me. Use reportaproblem.apple.com. The free part of the game keeps working either way. I would still like to hear what went wrong, at contact@ninefall.app.

Press and review copies

Assets, key facts and promo codes are on the press page.